This article explains the most common problems users may experience when creating an account or accessing an existing ZividaX account.

1. “Username already exists”

Problem

When registering, ZividaX says:

“Username already exists.”

Solution

This means another ZividaX account is already using that username.

Try a different username.

For example, if you entered:

sohel

Try:

johndoe
john_doe
john2026

Choose a username that is available.

Important

Do not create another account using someone else's identity or impersonate another user.

2. “Email already in use”

Problem

During registration, ZividaX says:

“Email already in use.”

Solution

This means the email address is already connected to a ZividaX account.

You should not create another account with the same email address.

If you already created an account using that email, go to the ZividaX login page and log in.

If you forgot your password, use the “Reset your password” option.

3. Forgot My Password

If you cannot remember your ZividaX password, you can reset it from the login page.

Step 1 — Open Login

Go to the ZividaX login page.

Select:

“Reset your password”

Step 2 — Enter Your Account Information

Enter the email address or username connected to your ZividaX account.

Then continue.

Step 3 — Check Your Email

ZividaX will send a verification OTP/code to the email address associated with your account.

Check your inbox.

If you cannot find the email, check your:

• Spam folder
• Junk folder
• Promotions folder
• Other filtered folders

Step 4 — Enter the OTP

Enter the verification code on the password-reset page.

Make sure you enter the latest code you received.

If you requested multiple codes, an older code may no longer work.

Step 5 — Create a New Password

After the OTP is successfully verified, ZividaX will allow you to create a new password.

Choose a strong password that you have not used elsewhere.

Step 6 — Success

After successfully changing your password, you should see a confirmation such as:

“Password changed successfully.”

You can then return to the login page and sign in using your new password.

4. I Didn't Receive the Password Reset OTP

If you requested a password reset but haven't received the OTP:

1. Check that you entered the correct username or email.
2. Check your spam/junk folder.
3. Wait a few minutes.
4. Request a new OTP.
5. Make sure you are checking the email account connected to your ZividaX account.

Do not repeatedly request OTPs in a short period because this may trigger temporary security limits.

5. My OTP Doesn't Work

If your OTP is rejected:

• Make sure you entered the code correctly.
• Use the newest OTP.
• Check whether the OTP has expired.
• Request a new OTP and use the latest one.
• Do not share your OTP with anyone.

If the newest OTP still doesn't work, contact ZividaX Support.

6. I Don't Have Access to My Registered Email

If you no longer have access to the email address associated with your ZividaX account, the normal password-reset process may not work.

Contact ZividaX Support and explain that you cannot access your registered email.

The support team may request information to verify account ownership.

Never send your password or OTP to support.

7. I Know My Password but Login Isn't Working

If you know your password but cannot log in:

1. Confirm that you are using the correct username/email.
2. Carefully enter your password.
3. Check whether Caps Lock is enabled.
4. Refresh the login page.
5. Try another browser.
6. Clear your browser cache and cookies.
7. Try again later if there is a temporary technical problem.

If you still cannot log in, use “Reset your password” to create a new password.

8. I Accidentally Created Multiple Accounts

If you accidentally created more than one ZividaX account, contact ZividaX Support if you need help determining which account to keep.

Do not repeatedly create new accounts to bypass account restrictions or security controls.

9. I Entered the Wrong Email During Registration

If you have not completed registration, return to the registration form and correct the email address.

If the account has already been created, contact ZividaX Support if you need help correcting account information.

10. Account Security Reminder

For your security:

Never share your ZividaX password, OTP, verification code, PIN, or other security credentials with anyone.

ZividaX Support will never need your password.

If you believe someone has accessed your account, change your password immediately and contact ZividaX Support.

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